Refund policy

Standard Products We accept returns on all non-custom products within 30 days of delivery. To be eligible, items must be unused, in original condition, and in original packaging. To initiate a return, contact us at feelingbetterwithcorrin@gmail.com with your order number and reason for return.

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping For defective or damaged items, Fire Ice Living will cover return shipping costs. For all other returns, customers are responsible for return shipping. We recommend using a trackable shipping service. Fire Ice Living is not responsible for items lost in transit.

Custom & Made-to-Order Products All custom and made-to-order products are final sale and are not eligible for return or refund. Please review your order details carefully before confirming a custom order.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost, including return shipping.

Exchanges We do not offer direct exchanges. If you'd like a different product, please return the original item (if eligible) and place a new order.

Contact For return requests or questions, email us at feelingbetterwithcorrin@gmail.com.